FAQ +Contact Us

Have a question about our products or mission? Drop us a line 24/7 at hello@smudgebox.com and we'll get back to you asap. We can't wait to connect!

How much is shipping?

Shipping is available within the U.S. and Canada and is calculated based on weight.

How quickly will I receive my order?

Orders are generally processed within 2-3 business days excluding major holidays.

Can I include a gift message?

Yes! If your order is a gift, simply type your message in the "optional gift message" field. 200 character max.

Your message will be printed on the packing slip included with your order.

What is your return policy?

We offer an unconditional even-if-it's-burned 30 day return policy.

Do you ship internationally?

We do not currently ship outside of the United States and Canada, but we're expanding quickly! Please get in touch to inquire about additional shipping options.

An item I want to purchase is on backorder. What do I do now?

Sometimes an item is so popular that we can't keep up with demand! Don't worry; we're making more as fast as we can! If you add the item to your cart and checkout, you will be first in line to receive the item when it comes back into stock.

For a better idea of when you might receive your item, email us at hello@smudgebox.com, but keep in mind we can't guarantee a delivery date on backordered items.

Can I carry SmudgeBox in my store?

Products are available for wholesale to brick and mortar businesses only (no online sales). Email us at hello@smudgebox.com for more info. EIN required.